Terms of Service

In these Terms of Service ("Terms"), the following definitions apply:

• "Platform" means the RealtyOps Pro AI Inc. software application, website at realtyopspro.ai, mobile applications, and all related services operated by RealtyOps Pro AI Inc. ("RealtyOps Pro AI Inc.," "we," "us," or "our").
• "Agent" means a licensed real estate agent, salesperson, or broker who registers for an account to manage property listings and book services through the Platform.
• "Partner" means a service provider (including but not limited to photographers, stagers, cleaners, drone operators, floor plan creators, inspectors, movers, and marketing vendors) who registers to offer services through the Partner Marketplace.
• "Seller" means a property owner granted read-only access to a Seller Portal by their Agent via a secure link, without maintaining a registered account.
• "Buyer's Agent" means a licensed real estate agent or their representative who is granted read-only access to a Buyer's Agent Portal by the listing Agent via a secure link, without maintaining a registered account on the Platform.
• "User" or "you" means any Agent, Partner, Seller, Buyer's Agent, or visitor who accesses or uses the Platform.
• "Services" means all features, tools, and functionalities provided through the Platform, including listing management, the Partner Marketplace, booking and scheduling coordination, asset delivery, AI content generation, document storage, and notifications.
• "Content" means any text, images, photos, videos, 3D tours, floor plans, documents, reviews, comments, or other materials uploaded, generated, or submitted through the Platform.
• "Deliverables" means the work product created by a Partner in connection with a Booking, including photographs, videos, virtual tours, floor plans, staging services, and related media or documents.
• "Booking" means a request by an Agent to engage a Partner for a specific service in connection with a property listing, recorded through the Platform for coordination, scheduling, and asset delivery purposes. All payments arising from a Booking are settled directly between the Agent and the Partner, outside the Platform.
• "Marketplace" means the Partner Marketplace feature of the Platform where Agents can browse, compare, and book Partner services.
• "Subscription" means an Agent's paid or free plan tier that determines access to Platform features and usage limits.
• "AI Credits" means the consumable units used by Agents to generate AI-powered marketing content through the Platform.

By creating an account, you are required to affirmatively accept these Terms by clicking "I Agree" or a similar acceptance mechanism during the registration process. By doing so, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy. If you access or use the Platform without creating an account (for example, as a Seller or Buyer's Agent accessing a portal via secure link), your continued use constitutes acceptance of these Terms. If you do not agree, you must not use the Platform.

These Terms constitute a legally binding agreement between you and RealtyOps Pro AI Inc., a company organized under the laws of British Columbia, Canada, with its principal place of business in British Columbia ("Company").

If you are accepting these Terms on behalf of a company, brokerage, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

To use the Platform, you must:

• Be at least eighteen (18) years of age (by creating an account, you represent and warrant that you meet this requirement, and we reserve the right to request verification of your age at any time);
• Have the legal capacity to enter into a binding contract;
• Not have been previously suspended or removed from the Platform;
• For Agents: hold a valid real estate license or authorization in the jurisdiction where you practice;
• For Partners: hold all licenses, permits, and insurance required to legally provide the services you list on the Platform.

The Platform is available to Users located in Canada (excluding Quebec) and the United States. The Platform is not offered to, and may not be used by, residents of Quebec. If you are a Quebec resident, you may not create an account or use the Platform. We do not knowingly provide services to individuals or entities in jurisdictions where such services would violate applicable law.

By using the Platform, you represent that you are not located in, under the control of, or a national or resident of any country subject to Canadian or US trade sanctions, and that you are not listed on any sanctions list maintained by Global Affairs Canada (DFATD) or the US Office of Foreign Assets Control (OFAC).

To access most features of the Platform, you must register for an account and provide accurate, complete, and current information. You agree to:

• Provide truthful and complete registration information and keep it updated;
• Maintain the confidentiality of your account credentials and not share them with any third party;
• Immediately notify us of any unauthorized access to your account;
• Not create multiple accounts to circumvent Platform rules, usage limits, or enforcement actions;
• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate any account that we reasonably believe contains false or misleading information, or that violates these Terms.

5.1 Marketplace Facilitator. RealtyOps Pro AI Inc. is a technology platform and marketplace facilitator. We provide tools that enable Agents and Partners to connect, transact, and collaborate. We are not a party to the service transaction between Agents and Partners.

When an Agent books a Partner through the Platform:

• The contractual relationship for the service is between the Agent and the Partner.
• RealtyOps Pro AI Inc. facilitates the connection and provides tools for booking coordination, communication, and asset delivery. RealtyOps Pro AI Inc. does not process, collect, hold, escrow, transmit, or facilitate any payment between Agents and Partners. All payments are settled directly between the Agent and the Partner, outside the Platform.
• We do not employ, supervise, direct, or control Partners. Partners are independent service providers who: (a) set their own pricing, schedules, service terms, and cancellation policies; (b) control all aspects of service delivery including methods, tools, and equipment; (c) may use subcontractors at their discretion; (d) may provide services to clients outside the Platform; and (e) are solely responsible for their own tax obligations, insurance, and regulatory compliance. Nothing in these Terms creates an employment, agency, joint venture, or partnership relationship between RealtyOps Pro AI Inc. and any Partner.
• We do not guarantee the quality, timeliness, safety, legality, or suitability of any Partner's services or Deliverables.

This Platform operates similarly to other marketplace platforms where the platform facilitates but does not participate in the underlying service transaction.

5.2 Buyer's Agent Portal. The Platform provides Agents with the ability to share selected property documents, listing details, and transaction information with a Buyer's Agent via a secure, time-limited link. The listing Agent controls what information is shared through the Buyer's Agent Portal. Buyer's Agents access the portal without creating an account. By accessing the Buyer's Agent Portal, the Buyer's Agent acknowledges our Privacy Policy and agrees not to use the information for any purpose other than evaluating the property transaction.

6.1 Plan Tiers. The Platform offers multiple Subscription tiers (currently Pro and Elite), each with different limits on active listings, AI Credits, and available features. The Platform also offers a Done-For-You listing setup service as a one-time engagement. Current plan details and pricing are available on our Pricing page.

6.2 Recurring Billing and Auto-Renewal. Paid Subscriptions are billed on a recurring monthly basis through our designated third-party PCI-DSS compliant payment processor. By subscribing to a paid plan, you authorize us to charge your designated payment method on each monthly billing cycle at the then-current price for your plan. Your Subscription will automatically renew each month unless you cancel before the next billing date. You may cancel at any time through your account settings. We will send you a reminder email at least seven (7) days before each renewal. If the price of your plan changes, we will provide at least thirty (30) days' notice before the new price takes effect.

6.3 AI Credit Purchases. AI Credits may be purchased as add-ons through our designated third-party PCI-DSS compliant payment processor. Purchased credits are non-refundable and expire at the end of the billing period unless otherwise stated.

6.4 Plan Changes. You may upgrade or downgrade your plan at any time through your account settings. Upgrades take effect immediately, and you will be charged a prorated amount. Downgrades take effect at the end of the current billing period. If a downgrade causes your active listings to exceed the new plan's limit, you may be required to archive listings before the change takes effect.

6.5 Failed Payments. If a payment fails, we may retry the charge or restrict access to paid features after a seven (7) day grace period with email notice. If the payment issue is not resolved, your account will be suspended until payment is restored.

6.6 Free Trial. New Agents are offered a thirty (30) day free trial with full access to all Platform features. No credit card is required to start the free trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Platform. If you do not subscribe, your account will enter a three (3) day grace period during which you may download your assets, documents, and data. After the grace period, your account will be suspended and access to Platform features will be disabled until you subscribe. Data is retained in accordance with our Privacy Policy.

6.7 Cancellation Disclosure. You may cancel your Subscription at any time. "Cancel Anytime" means there are no long-term contracts or early termination fees. However, cancellation takes effect at the end of the current billing period and no prorated refunds are provided for partial billing periods. Upon cancellation, you will have a thirty (30) day grace period to download your data, assets, and documents before access to paid features is disabled. See Section 9.4 for details on booking cancellations and Section 20.4 for data export rights.

6.8 White-Label Features. Certain Subscription tiers (currently Elite) include white-label features allowing you to display your logo and branding on Platform-generated reports and client-facing materials. White-label features grant a limited, non-exclusive, revocable license to display your branding on specified Platform outputs during your active Subscription. The underlying templates, functionality, and technology remain the intellectual property of RealtyOps Pro AI Inc. White-label rights terminate immediately upon cancellation, downgrade to a non-eligible tier, or account termination. You may not represent the Platform's technology, reports, or outputs as your own proprietary system. White-label branding does not extend to the Seller Portal or Buyer's Agent Portal unless explicitly stated in your plan details.

6.9 Beta and Preview Features. We may from time to time offer features designated as "beta," "preview," "early access," or similar labels. Beta features are provided on an "as is" and "as available" basis without any warranty of any kind. We may modify, suspend, or discontinue beta features at any time without notice or liability. Beta features may contain bugs, errors, or inaccuracies, and you use them at your sole risk. Your use of beta features does not entitle you to continued access to those features, and we are not liable for any loss of data or other damages arising from your use of beta features. Feedback you provide about beta features may be used by us without restriction or compensation.

7.1 Partner Listing Obligations. Partners who list services on the Marketplace agree to:

• Provide accurate, complete, and current descriptions of their services, pricing, availability, and qualifications;
• Set pricing that they are prepared to honor for Bookings made at the listed price;
• Maintain all licenses, permits, and insurance required by applicable law to provide the services they list. Partners providing on-site services (including but not limited to photography, videography, drone operations, staging, cleaning, inspections, and maintenance) must carry general liability insurance with minimum coverage of one million dollars ($1,000,000 CAD or USD equivalent) per occurrence. RealtyOps Pro AI Inc. may request proof of insurance at any time during the application process or thereafter. Partners who cannot demonstrate required insurance coverage will not be approved or may be suspended until proof of coverage is provided. Partners providing exclusively remote or digital services are exempt from this insurance requirement but must comply with all other applicable licensing requirements;
• Respond to Booking requests in a timely and professional manner;
• Clearly define and honor their stated cancellation policy.

7.2 Agent Obligations. Agents who use the Marketplace agree to:

• Provide accurate property information necessary for Partners to perform their services;
• Communicate access instructions, scheduling requirements, and special conditions clearly and promptly;
• Not circumvent the Platform to book Partners directly whom they discovered through the Marketplace, in order to avoid using Platform infrastructure. Circumvention includes soliciting Partner contact information obtained through the Marketplace for the purpose of off-platform engagement. Violations may result in immediate account suspension and permanent removal from the Platform for repeated violations.

7.3 Booking Coordination. When an Agent books a Partner through the Platform, RealtyOps Pro AI Inc. provides tools for booking coordination, scheduling, asset delivery, communication, and revision management. RealtyOps Pro AI Inc. does not process, collect, hold, escrow, transmit, or facilitate payment between the Agent and the Partner. All financial arrangements—including service price, deposits, payment terms, payment methods, taxes, and refunds—are agreed upon and settled directly between the Agent and the Partner, outside the Platform. The Platform may display a Partner's published price for informational and reference purposes only; the actual amount owed and the payment method are determined by the Partner's invoice issued directly to the Agent.

7.4 No Payment Facilitation. Notwithstanding any other provision of these Terms, RealtyOps Pro AI Inc. is not a payment processor, money transmitter, escrow agent, or financial intermediary with respect to Agent–Partner transactions. RealtyOps Pro AI Inc. has no role in, control over, or liability for any payment, refund, chargeback, dispute, tax remittance, or financial settlement arising from a Booking. Each Partner is solely responsible for invoicing the Agent, collecting payment using the Partner's own preferred method (such as e-transfer, direct deposit, the Partner's own merchant account, or any other lawful means), issuing receipts, remitting applicable taxes, and complying with all financial regulations applicable to the Partner's business.

7.5 Marketplace Neutrality and RESPA Compliance. Marketplace presentation order is determined by objective criteria including ratings, reviews, response time, and proximity. RealtyOps Pro AI Inc. does not accept payment from Partners for enhanced placement or priority positioning, and will not do so in the future. RealtyOps Pro AI Inc. does not charge commissions, referral fees, or service fees on Bookings, and receives no consideration whatsoever from Agent–Partner transactions. The Platform is monetized exclusively through Agent Subscription fees and AI Credit purchases. Agents retain complete freedom of choice in selecting Partners. Nothing in these Terms creates a referral arrangement as defined under the Real Estate Settlement Procedures Act (RESPA), 12 U.S.C. § 2607.

8.1 Subscription Payment Processor. Subscription fees and AI Credit purchases are processed by a third-party PCI-DSS compliant payment processor. By using the Platform's subscription billing features, you also agree to the payment processor's terms of service and privacy policy, which are presented at the time of payment. RealtyOps Pro AI Inc. does not store, process, or have access to your full credit card or financial account numbers.

8.2 Scope of Platform Payments. The payment provisions in this Section 8 apply only to Subscription fees, AI Credit purchases, and any other amounts charged by RealtyOps Pro AI Inc. to Agents directly. They do not apply to Agent–Partner Booking transactions, which are settled directly between the Agent and the Partner outside the Platform as described in Section 7.

8.3 Platform Revenue Model. RealtyOps Pro AI Inc. is monetized exclusively through Agent Subscription fees and AI Credit purchases. RealtyOps Pro AI Inc. does not charge commissions, transaction fees, payout fees, referral fees, or service fees on any Agent–Partner Booking. We reserve the right to introduce additional Subscription tiers, AI Credit pricing, or new product offerings in the future. Any future change that introduces a fee tied to Bookings will be communicated with at least sixty (60) days' prior notice and will not be applied retroactively.

8.4 Taxes on Subscription Fees. You are solely responsible for determining and paying any applicable taxes (including GST/HST, PST, state and local sales tax, or other transaction taxes) arising from your use of the Platform. Where required by law, RealtyOps Pro AI Inc. will collect and remit applicable taxes on Subscription fees and AI Credit purchases. RealtyOps Pro AI Inc. has no tax collection, reporting, or remittance role with respect to Agent–Partner Booking transactions; each Partner is solely responsible for collecting, reporting, and remitting taxes on services they provide to Agents.

8.5 Subscription Chargebacks. If you initiate a chargeback or payment dispute against a Subscription charge or AI Credit purchase, we may (a) suspend your account pending resolution, (b) provide transaction records to the payment processor, and (c) terminate your account if the chargeback is found to be invalid. Repeated invalid chargebacks may result in permanent ban from the Platform. This Section applies only to charges made by RealtyOps Pro AI Inc.; chargebacks or payment disputes between Agents and Partners must be resolved directly between those parties.

8.6 Anti-Money Laundering and Sanctions. RealtyOps Pro AI Inc. cooperates with law enforcement on anti-money laundering and sanctions matters. Subscription payments are subject to the identity verification and know-your-customer (KYC) requirements of our payment processor. We reserve the right to suspend or terminate accounts and to report suspicious activity to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), the US Financial Crimes Enforcement Network (FinCEN), or other applicable authorities as required by law. Because RealtyOps Pro AI Inc. does not facilitate Agent–Partner payments, AML obligations relating to those transactions rest with the Partner and the Partner's own financial service providers.

9.1 Partner-Set Cancellation Policies. Each Partner establishes their own cancellation policy, which may include a free cancellation window, late cancellation fee, no-show fee, and grace period. The Partner's cancellation terms are displayed at the time of Booking and form part of the agreement between the Agent and the Partner.

9.2 Booking Cancellations Are Settled Off-Platform. Because RealtyOps Pro AI Inc. does not process payments between Agents and Partners, all cancellation fees, deposits, refunds, and related financial settlements arising from a Booking cancellation are handled directly between the Agent and the Partner under the Partner's stated cancellation policy. The Platform records the cancellation event for coordination purposes (such as freeing the Partner's calendar and notifying both parties), but does not collect, hold, or refund any money. RealtyOps Pro AI Inc. does not mediate, arbitrate, or enforce cancellation-fee collection between Agents and Partners.

9.3 Subscription Cancellations. You may cancel your Subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for partial billing periods. Refunds, where applicable under Section 9.4, are processed by our designated third-party payment processor and typically appear within five (5) to ten (10) business days, depending on your financial institution.

9.4 Subscription Refund Eligibility. Subscription fees and AI Credit purchases are generally non-refundable. We may, at our sole discretion, issue a refund in cases of: (a) duplicate or accidental charges, (b) extended Platform outages directly preventing your use of paid features, or (c) where required by applicable consumer protection law. Refund requests must be submitted to support@realtyopspro.ai within thirty (30) days of the charge.

9.5 Statutory Rights Preserved. Nothing in this Section limits any non-waivable refund or cancellation rights you may have under applicable consumer protection law in your province or state.

10.1 Deliverable Uploads. Partners upload Deliverables through the Platform. By default, Agents may view watermarked proofs of Deliverables for review and approval purposes. The Partner controls when full-resolution assets are released to the Agent and may release assets at any time using the Platform's release control (for example, after the Partner confirms receipt of payment from the Agent through the Partner's own payment channel, or under any other condition the Partner chooses to apply). RealtyOps Pro AI Inc. does not verify, condition, or enforce the release of Deliverables based on payment status, as the Platform does not process payments between Agents and Partners.

10.2 License Grant to Agent. Upon the Partner's release of full-resolution Deliverables to the Agent through the Platform, the Partner grants the Agent a non-exclusive, non-transferable, limited license to use the Deliverables solely in connection with the specific property listing for which the Deliverables were created. This license includes use in MLS listings, marketing materials, social media, print media, and the Agent's professional portfolio. The license becomes effective upon release of the Deliverables; the financial terms of the underlying engagement (including any condition that license use is contingent on full payment to the Partner) are governed solely by the agreement between the Agent and the Partner and are enforced directly between them.

10.3 Ownership. Ownership of original creative works in the Deliverables remains with the Partner unless a separate written agreement explicitly transfers ownership. The Agent's license does not constitute a transfer of intellectual property rights.

10.4 Watermarked Proofs. Watermarked proofs are provided for review purposes only. Any use of watermarked proofs for commercial purposes, including publication, distribution, or reproduction, is strictly prohibited and constitutes a breach of these Terms.

10.5 Revision Requests. Agents may request revisions to Deliverables in accordance with the Partner's revision policy (including maximum revision count, if any). Revision requests must include specific, per-asset feedback. Partners must respond to revision requests within a reasonable timeframe.

10.6 Platform Display Rights. By uploading Deliverables to the Platform, Partners grant RealtyOps Pro AI Inc. a limited, non-exclusive right to display thumbnails, previews, and samples of Deliverables within the Marketplace for the purpose of showcasing the Partner's portfolio and service quality. This right does not extend to use outside the Platform without the Partner's consent.

11.1 Nature of AI Content. The Platform offers AI-powered content generation features (including MLS descriptions, social media posts, email campaigns, brochures, and feature sheets) using third-party artificial intelligence services (currently Anthropic Claude). AI-generated content is provided as a starting point and drafting aid only.

11.2 Agent Responsibility. The Agent is solely responsible for reviewing, editing, verifying, and approving all AI-generated content before use. AI-generated content may contain inaccuracies, omissions, or statements that do not comply with local MLS rules, fair housing laws, advertising regulations, or other applicable requirements. In particular, Agents must review all AI-generated listing descriptions and marketing materials for compliance with the US Fair Housing Act (42 U.S.C. §§ 3601–3619), the Canadian Human Rights Act, and applicable provincial and state human rights and anti-discrimination legislation before publication. AI-generated content must not contain language that indicates a preference, limitation, or discrimination based on any protected characteristic.

11.3 No Warranty on AI Output. RealtyOps Pro AI Inc. makes no representation or warranty regarding the accuracy, completeness, legality, MLS compliance, or fitness for any particular purpose of AI-generated content, including but not limited to AI-generated prep checklists, repair cost estimates, ROI projections, and financial calculations. AI-generated financial estimates are for informational purposes only and do not constitute financial, construction, appraisal, or professional advice. Agents must independently verify all cost estimates and financial projections before sharing with sellers or relying upon them for any decision. RealtyOps Pro AI Inc. is not liable for any claims, damages, or regulatory penalties arising from the Agent's use of AI-generated content.

11.4 Data Processing Disclosure. To generate AI content, property data (including address, description, features, room measurements, and uploaded images) is sent to Anthropic's Claude API for processing. By using the AI content generation feature, you consent to this data transfer. See our Privacy Policy for details on how this data is handled.

11.5 Automated Decision-Making. The Platform uses automated processing in the following areas: Partner search ranking (based on ratings, reviews, response time, and proximity), AI content generation parameters, and fraud detection. These processes assist in Platform operation but do not make decisions with legal or similarly significant effects on Users without human involvement. Where a decision about you is based exclusively on automated processing and produces significant effects, you will be informed and may request human review by contacting support@realtyopspro.ai.

11.6 Right to Withdraw AI Processing Consent. You may withdraw your consent for AI data processing at any time by disabling AI features in your account settings or by contacting privacy@realtyopspro.ai. Withdrawing consent will disable AI content generation features but will not affect your access to other Platform features. Previously generated AI content will remain accessible.

11.7 Third-Party AI Service Dependency. AI features depend on third-party providers (currently Anthropic) and may be modified, suspended, or temporarily unavailable if the underlying AI service experiences outages, changes its terms, or becomes unavailable. RealtyOps Pro AI Inc. reserves the right to substitute AI providers at its discretion. Changes to AI providers will be communicated through the Platform.

12.1 Review System. After a Booking is completed, Agents may rate and review Partners on a scale of 1 to 5 stars with an optional written comment. Reviews are displayed publicly on the Marketplace.

12.2 License to Platform. By submitting a review or any other Content to the Platform, you grant RealtyOps Pro AI Inc. a worldwide, non-exclusive, royalty-free, perpetual license to use, display, reproduce, and distribute your Content within the Platform and in connection with promoting the Platform.

12.3 Review Standards. Reviews must be honest, based on genuine experience, and comply with our Acceptable Use Policy. Fake, incentivized, retaliatory, or defamatory reviews are prohibited.

12.4 Moderation. We reserve the right to remove, edit, or decline to publish any review that violates these Terms or our Acceptable Use Policy. We have no obligation to publish all reviews and exercise editorial discretion over review content.

13.1 Platform IP. The Platform, including its design, code, user interface, features, branding, logos, and documentation, is owned by RealtyOps Pro AI Inc. and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on any part of the Platform without our prior written consent.

13.2 User Content Ownership. You retain ownership of Content you submit to the Platform, subject to the licenses granted in these Terms.

13.3 DMCA and Copyright Act Takedowns. We respect intellectual property rights and comply with the United States Digital Millennium Copyright Act (DMCA) and the Canadian Copyright Act. If you believe that Content on the Platform infringes your copyright, you may submit a takedown notice to our designated DMCA agent. Your notice must include: (a) identification of the copyrighted work, (b) identification of the infringing material with sufficient detail to locate it, (c) your contact information, (d) a statement of good faith belief that the use is unauthorized, and (e) a statement under penalty of perjury that your notice is accurate and you are authorized to act on behalf of the copyright owner. Counter-notifications may be submitted in accordance with applicable law.

Designated DMCA Agent:
RealtyOps Pro AI Inc., Attention: Legal Department
Email: legal@realtyopspro.ai
Formal DMCA agent designation will be filed with the United States Copyright Office prior to US market launch as required for safe harbor protection under 17 U.S.C. § 512(c). Until that time, copyright concerns may be submitted to the email address above and will be reviewed promptly.

You agree not to:

• Use the Platform for any unlawful, fraudulent, or deceptive purpose;
• Violate any applicable law, regulation, or third-party rights;
• Harass, threaten, abuse, or discriminate against any User;
• Submit false, misleading, or inaccurate information;
• Solicit Partner contact information obtained through the Marketplace for the primary purpose of evading Platform terms, including misuse of Platform infrastructure, deceptive Booking practices, or repeated abuse of free-tier features;
• Create multiple accounts to evade enforcement actions, usage limits, or bans;
• Scrape, crawl, or use automated means to extract data from the Platform;
• Reverse engineer, decompile, disassemble, or attempt to access the source code of the Platform;
• Upload or transmit malware, viruses, or other harmful code;
• Interfere with the operation, security, or performance of the Platform;
• Impersonate another person, User, or entity;
• Use the Platform for money laundering, terrorist financing, or other financial crimes;
• Share account credentials with any third party;
• Send unsolicited commercial messages (spam) through the Platform;
• Infringe on any intellectual property rights;
• Use AI-generated content without review in a manner that violates fair housing laws, MLS rules, or advertising regulations.

For Users in the United States, the CAN-SPAM Act governs commercial email. All commercial emails sent through or generated by the Platform include accurate header information, clear identification as an advertisement where required, a valid physical mailing address, and a functioning opt-out mechanism honored within ten (10) business days.

When Agents use the Platform's AI email campaign features to generate commercial emails, the Agent is responsible for CAN-SPAM compliance, including providing their physical address and honoring opt-out requests from their recipients.

If you reside in a US state with a comprehensive privacy law (including but not limited to Virginia, Colorado, Connecticut, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, and Arkansas), you have the right to access, correct, and delete your personal data, obtain a portable copy, and opt out of targeted advertising and the sale of personal data. As additional states enact comprehensive privacy legislation, we will honor the consumer rights provided under those laws. Where required by your state's law, we obtain opt-in consent before processing sensitive personal data. For full details, see our Privacy Policy, Sections 9.6 through 9.11.

In the event of a security breach involving your personal information that creates a real risk of significant harm, RealtyOps Pro AI Inc. will:

• Notify affected Users without unreasonable delay and in accordance with the timelines required by applicable law;
• Report the breach to applicable regulatory authorities, including the Office of the Privacy Commissioner of Canada (for PIPEDA), applicable Canadian provincial privacy commissioners, and applicable US state attorneys general, as required;
• Provide a description of the breach, the types of personal information involved, the steps we are taking to address the breach, and recommendations for affected Users to mitigate potential harm;
• Maintain a record of all breaches as required by PIPEDA and applicable law.

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, we do not warrant that:

• The Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• The results obtained from the Platform will be accurate, reliable, or meet your expectations;
• Any Partner's services, Deliverables, or conduct will meet any standard of quality, timeliness, safety, or legality;
• AI-generated content will be accurate, complete, MLS-compliant, legally compliant, or suitable for any particular use;
• Any defects in the Platform will be corrected.

You acknowledge that your use of the Platform and any transactions with Partners are at your sole risk.

Uptime. RealtyOps Pro AI Inc. targets high availability but does not guarantee any specific uptime percentage. Scheduled maintenance will be communicated in advance through the Platform or email where practicable. We are not liable for any downtime, whether scheduled or unscheduled.

Compliance Features Disclaimer. The Platform may provide compliance checklists, automated alerts, document tracking, milestone reminders, and deadline notifications as informational aids. These features do not constitute legal, regulatory, or compliance advice. Agents remain solely responsible for meeting all regulatory deadlines, brokerage requirements, and board obligations. RealtyOps Pro AI Inc. does not guarantee delivery of all alerts and is not liable for missed deadlines, regulatory violations, or penalties resulting from notification failures, including failures caused by email delivery issues, cron job delays, or system outages.

No Professional Advice. Nothing on the Platform constitutes real estate, appraisal, construction, financial, tax, legal, or insurance advice. AI-generated prep checklists, repair cost estimates, ROI projections, net proceeds calculations, and any other financial or advisory outputs are provided for informational purposes only and are not a substitute for consultation with qualified professionals. You should not rely on any Platform output as a basis for financial decisions, property valuations, or professional recommendations to clients.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REALTYOPS PRO AI INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to damages for loss of profits, revenue, data, goodwill, business opportunity, or other intangible losses, arising out of or in connection with your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.

OUR TOTAL AGGREGATE LIABILITY to you for all claims arising out of or relating to these Terms or the Platform shall not exceed the greater of: (a) the total fees paid by you to RealtyOps Pro AI Inc. during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) five hundred Canadian dollars (CAD $500). This limitation does not apply to liability that cannot be limited or excluded under applicable law, including mandatory consumer protection statutes in British Columbia, Ontario, or other applicable jurisdictions.

This limitation of liability applies to all causes of action in the aggregate, including breach of contract, tort (including negligence), strict liability, or any other legal theory.

Carve-outs. The limitations and exclusions in this Section do not apply to: (a) either party's indemnification obligations under Section 17; (b) your payment obligations; (c) liability arising from a party's gross negligence or willful misconduct; (d) liability for personal injury or death caused by negligence; or (e) any liability that cannot be limited or excluded under applicable mandatory law.

Limitation Period. To the extent permitted by applicable law, any claim arising under these Terms must be commenced within two (2) years after the cause of action accrues. Claims not brought within this period are permanently barred. This limitation period does not apply where prohibited by applicable provincial or state law, including but not limited to British Columbia's Limitation Act (which provides a two-year basic limitation period) and the limitation periods prescribed by applicable US state law.

17.1 Your Indemnification. You agree to indemnify, defend, and hold harmless RealtyOps Pro AI Inc., its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Platform or violation of these Terms;
• Your Content, including reviews, property information, and AI-generated content you publish;
• Any transaction or dispute between you and another User;
• Your violation of any applicable law, regulation, or third-party rights;
• Any claim that your Content infringes the intellectual property or other rights of a third party.

Your indemnification obligations do not apply to the extent that a claim arises from the gross negligence or willful misconduct of RealtyOps Pro AI Inc.

17.2 Limited Platform IP Indemnity. RealtyOps Pro AI Inc. will defend and indemnify you against third-party claims alleging that the Platform, as provided by us, infringes a valid Canadian or US patent, copyright, or trademark, provided that you: (a) give us prompt written notice of the claim, (b) grant us sole control of the defense and settlement, and (c) provide reasonable cooperation. This indemnity does not apply to claims arising from: your modifications to the Platform, combination of the Platform with third-party products or services, your continued use after notice of alleged infringement, or Content uploaded by you or other Users.

18.0 Agent-Partner Disputes. Because RealtyOps Pro AI Inc. is not a party to Agent–Partner transactions and does not collect, hold, or transmit payment between them, disputes between an Agent and a Partner regarding service quality, payment, refunds, or related matters must be resolved directly between those parties. The following process is offered as a courtesy and does not create any obligation on RealtyOps Pro AI Inc.:

• Step 1 — Direct resolution (7 days): The parties should attempt to resolve the dispute directly through the Platform's messaging system or by other means.
• Step 2 — Optional Platform feedback (non-binding): Either party may notify support@realtyopspro.ai and provide context. RealtyOps Pro AI Inc. may, at its sole discretion, review the Platform record (booking timeline, messages, deliverable history) and offer non-binding observations. RealtyOps Pro AI Inc. does not arbitrate, mediate, decide, or enforce any financial outcome between the parties and does not hold any funds whose disposition is in dispute.
• Step 3 — Independent remedies: If the dispute remains unresolved, either party may pursue independent legal remedies (including small claims court, civil litigation, or other forums available under applicable law). RealtyOps Pro AI Inc. is not a party to the underlying service transaction and is not liable for its outcome. Either party may also report material policy violations (such as fraud, harassment, or breach of these Terms) to RealtyOps Pro AI Inc., which may take account-level action under Section 20 but will not adjudicate the financial dispute itself.

18.1 Disputes with RealtyOps Pro AI Inc. If a dispute arises between you and RealtyOps Pro AI Inc. that cannot be resolved informally within ninety (90) days, the following provisions apply based on your jurisdiction of residence.

For Users residing in the United States, any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Class Action Waiver. YOU AND REALTYOPS PRO AI INC. AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Small Claims Exception. Either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

Opt-Out. You may opt out of this arbitration agreement by sending written notice to legal@realtyopspro.ai within thirty (30) days of accepting these Terms. The notice must include your name, mailing address, and a clear statement that you wish to opt out of arbitration.

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

For Users residing in Ontario, the Consumer Protection Act, 2002 applies to the extent it cannot be waived by contract. For Users in other Canadian provinces (excluding Quebec, where the Platform is not offered), mandatory consumer protection rights under applicable provincial legislation are preserved.

For Users residing in the United States, to the extent that any federal or state statute, rule, or regulation provides you with rights that cannot be waived by contract, those rights shall remain in full force and effect notwithstanding anything to the contrary in these Terms.

20.1 Termination by You. You may close your account at any time by contacting us at legal@realtyopspro.ai. For Agents with active Subscriptions, the account will remain active until the end of the current billing period.

20.2 Termination by Us. We may suspend or terminate your account at any time, with or without cause, and with or without notice, if we reasonably believe that you have violated these Terms or our Acceptable Use Policy, or if we determine that your continued use of the Platform poses a risk to the Platform, other Users, or our business.

20.3 Effect of Termination. Upon termination:

• Your right to access the Platform ceases immediately (except for data export as described below);
• Pending Bookings recorded on the Platform may be cancelled by either party; any cancellation fees, refunds, deposits, or other financial settlements arising from such cancellations are handled directly between the Agent and the Partner under the Partner's own cancellation policy and outside the Platform;
• RealtyOps Pro AI Inc. holds no Agent or Partner funds and therefore has no payout, wallet balance, or escrow obligation upon termination;
• We will retain your data in accordance with our Privacy Policy Section 7 (Data Retention) and applicable law. Specific retention periods vary by data type;
• Provisions of these Terms that by their nature should survive termination (including Sections 10, 13, 15, 16, 17, 18, 19, and this Section 20) shall survive.

20.4 Data Export. Upon request made within thirty (30) days of termination, we will provide you with a copy of your data in a structured, commonly used, and machine-readable format (such as CSV or JSON), subject to applicable law and the rights of third parties.

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this document and, for material changes, provide notice through one or more of the following: (a) email to the address associated with your account, (b) a prominent banner within the Platform, or (c) a notification in your dashboard.

For material changes, we will provide at least thirty (30) days' advance notice before the changes take effect. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms.

If you do not agree with the revised Terms, you must stop using the Platform and close your account before the effective date of the changes.

By creating an account on the Platform, you consent to receive all communications, notices, disclosures, and documents from RealtyOps Pro AI Inc. electronically, including by email to the address associated with your account or through notices posted within the Platform. You agree that electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law, including the US Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable Canadian provincial Electronic Transactions Acts. You may withdraw your consent to receive electronic communications by closing your account, but this will result in termination of your access to the Platform, as electronic delivery is essential to Platform operation. Withdrawal of consent to electronic communications does not affect your right to request paper copies of any legally required notices by contacting legal@realtyopspro.ai. To receive electronic communications, you need a device with internet access and a current web browser that supports TLS 1.2 or higher.

22.1 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

22.2 Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, and any supplemental terms to which you agree, constitute the entire agreement between you and RealtyOps Pro AI Inc. regarding the subject matter hereof, superseding all prior agreements and understandings.

22.3 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets, provided that the assignee assumes all obligations under these Terms. We will notify you of any such assignment within thirty (30) days.

22.4 Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

22.5 Force Majeure. Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government action, power failure, internet disruption, or third-party service outages.

22.6 Notices. Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@realtyopspro.ai.

22.7 Language. These Terms are drafted in English. In the event of a conflict between the English version and any translation, the English version shall prevail, except where prohibited by applicable law.

22.8 Supplemental Materials. Frequently asked questions, help articles, blog posts, and other informational content on the Platform are provided for convenience only and do not form part of these Terms. In the event of any conflict between supplemental materials and these Terms, Privacy Policy, or Acceptable Use Policy, the legal documents shall govern.

22.9 Accessibility. RealtyOps Pro AI Inc. is committed to making the Platform accessible to all users, including individuals with disabilities. We are actively working toward conformance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, with a target completion date of Q4 2026. For Users in Ontario, we acknowledge our obligations under the Accessibility for Ontarians with Disabilities Act (AODA) and are committed to meeting applicable accessibility standards. If you experience any accessibility barriers or have feedback on how we can improve accessibility, please contact us at support@realtyopspro.ai. We will make reasonable efforts to address accessibility issues within thirty (30) days of receiving your report.

If you have questions about these Terms, please contact us:

• Email: legal@realtyopspro.ai
• Mail: RealtyOps Pro AI Inc., British Columbia, Canada (mailing address available upon request to legal@realtyopspro.ai)
• Website: realtyopspro.ai